By January 1, 2015, businesses and not-for-profit organizations with more than 20 employees will be required by the Ontario government to provide accessible customer service and train their staff on how to serve people with disabilities. That means that a dance studio must be able to provide information materials in an accessible format like a website, not just on paper, so that clients who have vision loss can read them with screen readers. It also means that a clothing store must either provide fitting rooms to accommodate wheelchairs, or provide an exemption to a no return policy if their wheelchair bound customers cannot try the clothes on beforehand. It makes sense that, finally, in this modern age, businesses will be required to find better ways to serve the more than 1 in 7 persons with a disability in this province. It also makes sense from a business standpoint considering that ageing Ontarians and people with disabilities represent 40% of total income in Ontario. Th...
More than a million served!