Wednesday, 12 November 2014

Bell Canada has great customer service said no one ever.




Dear Bell Canada:

Thanks for following me on Twitter.
You must be greatly interested on why I cancelled your home phone service today, so let me illuminate.
Two years ago, we got Bell Fibe. We were one of the first customers in our area happy to get rid of Rogers once and for all.
Unfortunately, we hated the Fibe service.
It kept cutting out. The highlight was when it cut out at the end of the Canada hockey game during the Olympics. It was also constantly cutting out during the good bits in the movies.
So we cancelled, and I wrote about how Bell Fibe sucks in my blog. Six thousand people have read that blog.
A lot of them agree with me.
But not wanting to put all my huevos in one basket, we decided  to keep the home phone.
After all, Bell is the granddaddy of phones. I've had a Bell phone since I was a kid, when dialup meant you actually had to dial up your granny.
Because we have smartphones we only use the home phone for bill collectors, telemarketers and the occasional call from a relative who doesn't believe in smartphones.
Also I do all my interviews on a landline.
I'm old fashioned that way.
We asked you for the lowest price with minimum services. We were told we could pay $20 which was about right and we were happy.
Then we decided we needed caller I.D. so we upped our service to $40 a month.
This week we got our first bill and it was for $130 which included a $25 phone call to Vancouver.
WTF?
We called you today to find out why our home phone costs $95 instead of $40.
We were told it was because we didn't have a bundle with Bell.
We have a bundle with Rogers so we called them.
As of this writing -- because we cancelled your ass -- we will be paying 50 bucks which includes long distance, call display and answering.
For your part, in your quest to keep us as customers and on the off chance you might one day get us back (hey, you can always dream) you have told us you are charging us for five weeks service because we cancelled BEFORE the CRTC decision, which comes into effect on January 1st. This ruling will make it impossible for companies like yours to swindle us if we don't like  your service.
In the meantime, we will have paid you $300 for service which should have cost us let than $100.
Hey Bell, we have news.



 

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