Skip to main content

Bell Canada has great customer service said no one ever.




Dear Bell Canada:

Thanks for following me on Twitter.
You must be greatly interested on why I cancelled your home phone service today, so let me illuminate.
Two years ago, we got Bell Fibe. We were one of the first customers in our area happy to get rid of Rogers once and for all.
Unfortunately, we hated the Fibe service.
It kept cutting out. The highlight was when it cut out at the end of the Canada hockey game during the Olympics. It was also constantly cutting out during the good bits in the movies.
So we cancelled, and I wrote about how Bell Fibe sucks in my blog. Six thousand people have read that blog.
A lot of them agree with me.
But not wanting to put all my huevos in one basket, we decided  to keep the home phone.
After all, Bell is the granddaddy of phones. I've had a Bell phone since I was a kid, when dialup meant you actually had to dial up your granny.
Because we have smartphones we only use the home phone for bill collectors, telemarketers and the occasional call from a relative who doesn't believe in smartphones.
Also I do all my interviews on a landline.
I'm old fashioned that way.
We asked you for the lowest price with minimum services. We were told we could pay $20 which was about right and we were happy.
Then we decided we needed caller I.D. so we upped our service to $40 a month.
This week we got our first bill and it was for $130 which included a $25 phone call to Vancouver.
WTF?
We called you today to find out why our home phone costs $95 instead of $40.
We were told it was because we didn't have a bundle with Bell.
We have a bundle with Rogers so we called them.
As of this writing -- because we cancelled your ass -- we will be paying 50 bucks which includes long distance, call display and answering.
For your part, in your quest to keep us as customers and on the off chance you might one day get us back (hey, you can always dream) you have told us you are charging us for five weeks service because we cancelled BEFORE the CRTC decision, which comes into effect on January 1st. This ruling will make it impossible for companies like yours to swindle us if we don't like  your service.
In the meantime, we will have paid you $300 for service which should have cost us let than $100.
Hey Bell, we have news.



 

Comments

Popular posts from this blog

Ashley Simpson: Conversation with Derek Favell Revealed

  On April 2, 2017, a family friend of Ashley Simpson opened her Facebook Messenger and got the surprise of her life.  Cathy MacLeod had been trying to correspond with Ashley's boyfriend, Derek Favell, who was the last person to see the St. Catharines native before she disappeared from her home in Salmon Arm, B.C. a year before. She wanted to know more about what happened to Ashley, and why Favell had refused to take a polygraph test when many others close to the missing woman agreed to do so. "I wanted to poke the bear," she said, and sent several messages to Favell pleading with him to talk to her.  " Please help us," she wrote. "It's been 10 months of pure hell. A lie detector would help if you have nothing to hide. I beg of you, help us, take the test to clear your name if there’s nothing to hide." Many, including members of the Simpson family, found Derek's behaviour, at least, curious. Ashley had disappeared on April 27, 2016. Yet it took

Ashley Simpson: A Father Remembers

I have asked Ashley Simpson's family and friends to give us a glimpse into the life she lived before going missing nearly a month ago. Here is how her father John remembers his sweet girl. Ashley was a treat when she came into this world, a smashing 9lbs 8 ounces with a  head full of hair and nails that needed to be clipped. She has made many friends in her journey of life and continues to make them as we speak. She has made this world a better place by her love of mankind and this place we call Earth; unfortunately this life she has lived hasn't been the best for her. She has suffered through unbearable pain and suffering through her menstrual cycles. She has cysts on her ovaries that make those 10 days a living hell. She had one of her ovaries removed when she was just 14; the other they won't take out till she is 40 or older. Years of hell for my Ashley. I so feel her pain every month but she doesn't quit, doesn't give in.   That's my

Jack Van Dusen: 90 Years Old and Not a Drop Wasted

A heart is not judged by how much you love; but by how much you are loved by others."  -- L. Frank Baum It's not easy standing out in a family like the Van Dusens. They are like tribbles; they are everywhere. In politics. In the media. In the fine arts. Even on stage at local fairs raising money for good causes. But Jack Van Dusen is no ordinary Van Dusen. He's a trailblazer. He was the voice of Ottawa anchoring the local news in the early days, with the sidekicks you see in the photo above. He was on Parliament Hill rubbing shoulders with the likes of John George Diefenbaker and making mischief with the relatively small cabal of ink stain wretches who were the first generation to talk to Canadians over the air waves. After a successful time in the media, Jack had a second career as a public relations guy. That's when I met him sitting at the lunch table at the National Press Club with his brother Tom, the columnist Charles Lynch, Sergeant-at-Arms Gus Clou